Terms of Service

These Terms of Service ("Terms") are a binding agreement between you and Dovaneka ("Dovaneka", "we", "us") regarding the websites dovaneka.com and app.dovaneka.com, APIs, widgets, and related services (the "Service"). If you use the Service on behalf of a company, you represent that you have authority to bind that company, and "you" includes that company.

Operator (placeholder): Dovaneka — registered company name and address to be added. Contact: hello@dovaneka.com.

Dovaneka is a SaaS platform that provides AI assistants (“AI employees”) for small businesses. The Service can answer end customers 24/7 on WhatsApp, Telegram, and website chat; use your knowledge base to ground replies; collect leads and booking-related information; and hand conversations off to your team when needed.

Features may evolve over time. We may add, modify, or discontinue functionality with reasonable notice where practicable.

You must be at least 18 years old (or the age of majority where you live) and able to form a binding contract. You are responsible for:

• Providing accurate account information and keeping it up to date.
• Maintaining the confidentiality of login credentials and channel tokens.
• All activity under your account and workspaces.
• Ensuring your staff and agents who access the Service comply with these Terms.

You agree not to misuse the Service. Prohibited uses include, without limitation:

• Illegal, fraudulent, deceptive, or abusive activity.
• Uploading or instructing the AI to produce content that violates law, infringes rights, or constitutes harassment, hate, or exploitation.
• Attempting to probe, disrupt, or bypass security or rate limits.
• Reselling or white-labeling the Service except as expressly permitted in writing.
• Using the Service in a way that violates WhatsApp, Telegram, Meta, or other channel provider policies.

You are solely responsible for the accuracy of your knowledge base and for lawful use of messaging channels. That includes WhatsApp’s customer care / 24-hour session rules, opt-in and opt-out requirements, and any local telemarketing or electronic communications laws. Connecting a channel uses your own credentials (your WhatsApp Business number/account; your Telegram bot token). You must have the right to use those credentials.

AI replies are generated automatically based on your knowledge base, conversation context, and third-party LLM providers. Outputs may be incomplete, outdated, or incorrect. The Service is not a substitute for professional medical, legal, financial, or other regulated advice.

You are responsible for reviewing AI behavior for your use case, configuring handoff rules, and supervising how replies are presented to your customers. Dovaneka does not guarantee that any specific reply will be accurate or suitable.

Paid plans (including Starter, Pro, and Business tiers described on our pricing page) grant access to the Service subject to plan limits such as AI reply volume, seats, and connected businesses. Features and limits may change; the pricing page and your account dashboard describe what is currently included.

Free personalized demos may be offered without a card. Demo access is temporary, provided “as is,” and may be limited or withdrawn. Local payment options may be available in some regions (including Russia and Turkey) as described on the site or in our checkout flow.

Fees are due according to the plan you select. Unless stated otherwise, subscriptions renew automatically until cancelled. Taxes may apply. Failure to pay may result in suspension.

You may cancel a subscription according to the process in your account or by contacting hello@dovaneka.com. Unless required by law or stated otherwise, fees already paid are non-refundable for the then-current billing period.

We may suspend or limit the Service if you violate these Terms, create security or legal risk, fail to pay, or if a channel provider restricts your connection. We will try to notify you when reasonable.

You retain ownership of your content: knowledge base materials, logos, and conversation data you submit (“Customer Content”). You grant Dovaneka a worldwide, non-exclusive license to host, process, transmit, and display Customer Content solely to provide and secure the Service.

Dovaneka and its licensors own the Service, software, branding, documentation, and all related intellectual property. These Terms do not transfer ownership of the platform to you. Feedback you provide may be used by us without obligation to you.

The Service depends on third parties such as LLM providers (e.g., OpenAI), email delivery (Resend), hosting infrastructure, and messaging platforms (WhatsApp/Meta, Telegram). Their terms and availability apply to those components. We are not responsible for outages or policy changes by third parties outside our reasonable control.

Our collection and use of personal data is described in the Privacy Policy at /privacy. By using the Service, you acknowledge that policy. For end-customer data, you act as controller and must provide appropriate notices to your customers.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION OR THAT AI OUTPUTS WILL BE ACCURATE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DOVANEKA’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO DOVANEKA FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM. WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY.

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted.

Either party may terminate these Terms by closing the account or discontinuing use, subject to any outstanding payment obligations. We may terminate or suspend access for material breach, illegal use, or prolonged inactivity. Upon termination, your right to use the Service stops. Provisions that by nature should survive (including IP, disclaimers, limitations of liability, and governing law) will survive.

We may update these Terms from time to time. We will post the updated Terms on this page and revise the “Last updated” date. If changes are material, we will provide additional notice where required. Continued use after the effective date constitutes acceptance, except where prohibited by law.

These Terms are governed by the laws of [JURISDICTION], without regard to conflict-of-law rules. Courts located in [JURISDICTION] will have exclusive jurisdiction over disputes, except where mandatory consumer protections provide otherwise.

Governing law and venue are placeholders pending company registration. Contact hello@dovaneka.com for the current status.

Questions about these Terms: hello@dovaneka.com.